Responsible Gaming
at sona 108

1 Our Commitment to Safe Play

sona 108 operates on the principle that gambling should be a leisure activity — one that remains affordable, controlled, and genuinely enjoyable for every player. We recognise that online gambling carries inherent risks, and we take seriously our responsibility to provide a platform where players in Bangladesh can make informed choices about their activity.

Our responsible gaming framework is not a legal formality. It is a practical set of tools, processes, and policies embedded throughout the sona 108 platform. From the moment a new account is registered, every player has access to the full range of controls described on this page. Our support team is available around the clock, Bangladesh Standard Time (BST, UTC+6), to assist any player who has concerns about their gambling behaviour or who wishes to activate any of the safeguards described below.

sona 108 is committed to the following core principles in all matters relating to responsible gaming:

• Gambling is strictly for adults aged 18 and above. We verify the age of every player before allowing any deposit or gaming activity.
• We will never pressure a player to increase their deposits, extend their session, or continue playing beyond their stated limits.
• Player wellbeing takes precedence over commercial considerations — if a player requests self-exclusion, we action it immediately and without question.
• We use anonymised gameplay data to proactively identify patterns consistent with problem gambling and will reach out to players when such patterns are detected.
• All responsible gaming tools are offered free of charge, with no penalty to account standing for activating them.

2 Age Restriction & Verification

The sona 108 platform is strictly for adults aged 18 and above. This is a non-negotiable requirement and applies to all players in Bangladesh without exception. Gambling by minors is illegal, harmful, and contrary to the values of sona 108. We operate a zero-tolerance policy on underage gambling.

2.1 Age Verification at Registration

Every player who creates a sona 108 account is required to confirm that they are 18 years of age or older during the registration process. This declaration alone is not sufficient — sona 108 requires documentary evidence of age as part of the KYC (Know Your Customer) verification process before any withdrawal can be approved and before certain higher-value deposit thresholds are unlocked.

Accepted documents for age verification include:

• Bangladesh National Identity Card (NID) — front and back.
• Valid passport issued by the Government of Bangladesh.
• Birth certificate issued by the relevant local authority.

2.2 Underage Access Prevention

sona 108 strongly encourages parents and guardians to make use of parental control and website filtering software to prevent minors from accessing online gambling platforms. Devices shared between adults and children should be protected with appropriate access controls. If you suspect that a minor has accessed or registered on the sona 108 platform, please report this to our support team immediately at [email protected].

Any account found to belong to a person under 18 years of age will be closed immediately and all associated funds returned to the payment method used for deposit, subject to AML verification procedures.

3 Deposit Limits

One of the most effective ways to keep your gambling within a budget you are comfortable with is to set a deposit limit on your sona 108 account. Deposit limits restrict the total amount you can transfer into your account during a defined time period, regardless of your payment method — whether you use bKash, Nagad, Rocket, Upay, Visa, Mastercard, or a Bangladesh bank transfer.

3.1 How to Set a Deposit Limit

3.2 Why Limit Increases Require a Cooling-Off Period

The 24-hour delay on limit increases is an intentional design choice. It ensures that decisions to increase your deposit ceiling are made after a period of reflection rather than in the heat of a gaming session. If you request a limit increase and then change your mind, you can cancel the pending increase within the 24-hour window with no change to your current limit.

4 Time-Out & Cool-Off Periods

A time-out is a short-to-medium term break from gambling on the sona 108 platform. It is designed for players who feel they need a pause — perhaps after a significant loss, a stressful period, or simply to reset their relationship with gambling — without taking the more permanent step of self-exclusion.

4.1 Available Time-Out Durations

• 24 Hours — a single day's break, suitable for a brief pause after an unplanned extended session.
• 48 Hours — a weekend break or short recovery period.
• 7 Days — a week-long pause allowing meaningful reflection on your recent gambling activity.
• 30 Days — a month-long break for players who need more sustained distance from the platform.

4.2 What Happens During a Time-Out

When a time-out is active on your sona 108 account:

• You cannot log in to the platform or access any gaming features.
• All scheduled or pending bets will be settled normally, but no new bets can be placed.
• You cannot make any deposits during the time-out period.
• Your account balance, game history, and personal data are preserved and will be exactly as you left them when the time-out expires.
• Withdrawal requests submitted before the time-out was activated will be processed normally.

4.3 Activating a Time-Out

Time-outs can be activated in two ways: directly through the Responsible Gaming section of your account settings (takes effect immediately upon confirmation), or by contacting the sona 108 support team at [email protected] at any hour. Support-initiated time-outs are typically applied within minutes of your request being received.

5 Self-Exclusion

Self-exclusion is the most comprehensive protective measure available on the sona 108 platform. It is intended for players who recognise that their gambling has become, or is at serious risk of becoming, a problem that they cannot manage through shorter-term tools such as deposit limits or time-outs.

When you self-exclude from sona 108, your account is closed to all gaming, deposit, and login activity for the full duration of the exclusion period you choose. This is a firm commitment — sona 108 will not accept requests to reinstate an account during the active exclusion period, regardless of the reason provided.

5.1 Self-Exclusion Periods

• 6 Months — the minimum self-exclusion period. Suitable for players who need a substantial break and a structured re-evaluation of their gambling habits.
• 12 Months — a full year's exclusion, providing meaningful distance from the platform.
• Permanent / Indefinite — your sona 108 account is permanently closed. This option cannot be reversed. Any remaining balance will be returned to the verified payment method on file.

5.2 How to Request Self-Exclusion

Self-exclusion can be requested in two ways:

• Via the Responsible Gaming section of your sona 108 account settings — select "Self-Exclusion", choose your period, and confirm. The exclusion is applied immediately upon confirmation.
• By emailing [email protected] with the subject line "Self-Exclusion Request" and your registered account details. Our team will close your account within minutes of verifying your identity.

5.3 What Happens to Your Account During Self-Exclusion

• Your account is locked and you cannot log in for the duration of the exclusion.
• Any active promotional bonuses are forfeited.
• Your verified account balance (net of any outstanding wagering requirements) will be available for withdrawal before the exclusion takes full effect — contact support to initiate this process.
• sona 108 will suppress all marketing communications to your registered email and mobile number for the duration of the exclusion.
• Your gameplay history, identity data, and financial records are retained in accordance with our Privacy Policy and applicable legal obligations, but are not accessible to you during the exclusion period.

5.4 After the Self-Exclusion Period Ends

When a time-limited self-exclusion period expires, your account is not automatically reinstated. You must actively contact sona 108 support to request account reactivation. Before reactivation, our team will conduct a brief responsible gaming check to confirm that you are approaching your return to the platform with a healthy and considered mindset. We may recommend additional tools such as deposit limits or reality checks as part of the reactivation process.

6 Recognising Problem Gambling

Problem gambling can develop gradually and is often not immediately obvious — even to the person experiencing it. It does not require a daily gambling habit to be a problem; what matters is whether gambling is causing harm to your finances, your relationships, your mental health, or your daily functioning.

The following are well-established indicators that gambling may have crossed from leisure into a problematic pattern. These signs apply regardless of whether you gamble on casino games, slots, cricket betting, or any other form of wagering on the sona 108 platform.

• You spend more money gambling than you originally intended, on a regular basis.
• You find yourself returning to gamble in order to recover money lost in a previous session ("chasing losses").
• You lie to family members, friends, or colleagues about the amount of time or money you spend gambling.
• You feel irritable, restless, or anxious when you are unable to gamble.
• Gambling is interfering with your work, studies, or family responsibilities.
• You have borrowed money, sold possessions, or used savings intended for household expenses (rent, groceries, education) in order to fund gambling.
• You have made repeated unsuccessful attempts to cut down or stop gambling.
• You think about gambling frequently — planning your next session, reliving past bets, or calculating how to fund future play.
• You gamble to escape difficult emotions such as stress, anxiety, loneliness, or depression.
• You feel guilt or shame about your gambling activity after the fact.

If several of the above descriptions feel familiar, we strongly encourage you to take the self-assessment in the next section and to reach out to our support team or an independent counselling service. There is no shame in acknowledging a problem — the only step that matters is taking action.

7 Self-Assessment Checklist

The following questions are adapted from internationally recognised problem gambling screening tools. Read each question honestly and consider how often it applies to your experience over the past 12 months. There are no right or wrong answers — this checklist is for your personal reflection only.

8 Support & Resources

If you are concerned about your own gambling or that of someone you care about, there are multiple avenues of support available. sona 108 encourages every player to make use of both the in-platform tools described on this page and the independent support resources listed below.

8.1 sona 108 In-Platform Support

Our English-speaking responsible gaming team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6). You can reach us at any time to:

• Activate deposit limits, session limits, or loss limits on your account.
• Request a time-out of any duration.
• Request immediate self-exclusion (6 months, 12 months, or permanent).
• Ask questions about your account activity, transaction history, or gameplay records.
• Raise a formal complaint about any aspect of your experience on the sona 108 platform.

8.2 Independent Support Organisations

In addition to the tools and team at sona 108, we recommend the following categories of independent support for players in Bangladesh who need professional guidance:

• Mental Health Foundation Bangladesh — provides counselling services and mental health guidance to individuals experiencing stress, anxiety, or addiction-related difficulties.
• Local community health centres — district-level health centres across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh provide referrals to addiction support services at no cost.
• Trusted family and community networks — speaking with a trusted family member, community leader, or religious figure is often the first and most accessible step towards addressing a gambling problem in the Bangladesh context.
• International online resources — organisations such as Gamblers Anonymous and GamCare publish extensive self-help materials in English, including structured recovery programmes that can be followed independently.

sona 108 does not profit from a player's distress. If your gambling is no longer enjoyable, please stop playing and seek help. The support tools on this page are here for you.